Terms of Service

You must be at least eighteen (18) years of age to register as a Member and to use the Website. Membership is void where prohibited. By using the Website, you represent and warrant that you are at least eighteen (18) years of age; that you have the right, authority, and capacity to enter into this Agreement; and that you agree to abide by all of its terms and conditions.

This Agreement remains in full force and effect while you use the Website or are a Member. You may terminate your membership at any time by deleting your account through account settings (where available) or by written notice to Company. Company may terminate your membership for any reason, effective upon notice to the email address associated with your account. Even after membership ends, this Agreement remains in effect where stated, including the SaaS license limits, Cloud SLA credit rules, proprietary rights, AUP, disclaimers, liability cap, indemnity, and Georgia venue.

Paid Pro and Venue subscriptions are billed by Stripe on the interval you choose at checkout. Pro unlocks unlimited contracts saved to your account and unlimited share links. Venue unlocks public room page, house advance, and calendar. PDF export and the core templates remain free. You can cancel through Cancel subscription; paid features continue until the end of the paid period, then the account returns to Free. We do not store full payment card numbers. Refunds, if any, are handled case by case — email webmaster@planittour.com. Prices are shown in USD before checkout.

a) Hosted license, not a sale. The Service is provided as Software-as-a-Service. Company grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the hosted PlanItTour computer program during your membership, solely to draft, save, share, and download your own live performance documents. You do not acquire ownership of the software, source, templates, live-document engine, or any copy of the program. Title remains with Company.

b) Official instance. PlanItTour.com is the only authorized SaaS for the registered PlanItTour computer program (TXu 1-630-125). No other website is licensed to host, clone, or operate that program or to present itself as PlanItTour.

c) Your documents. Subject to this Agreement, you may use the Service to produce filled-in contracts and riders for your own shows. Those filled-in outputs are your business records. The blank templates, software, screens, workflow, and live-document system remain Company property. You may download PDFs of documents you create. Company does not act as your lawyer, booking agent, or party to those deals.

d) Accounts and security. You are responsible for credentials, for activity under your account, and for keeping contact email current. Notify Company promptly of unauthorized access. Company may suspend access to protect the Service, other Members, or to enforce this Agreement.

e) Plans and fees. Free, Pro, and Venue features are described on Pricing. Paid plans are subscriptions processed by Stripe. Non-payment, chargeback abuse, or AUP violations may result in suspension. Canceling stops renewal; it does not waive amounts already due.

f) Service level. Availability, maintenance, support, backups, and service credits for paid plans are governed by the Cloud Service Level Agreement in Section 4. Free accounts remain best-effort and are not eligible for SLA credits. Disclaimers in Section 11 still apply except as Section 4 expressly provides a credit.

g) Restrictions. Except as allowed by law that cannot be waived, you may not: copy, modify, distribute, sell, rent, or timeshare the software; reverse engineer, decompile, or extract the live-document engine; scrape templates or Member data; run a competing hosted service using PlanItTour code, screens, or a colorable imitation of the registered program; remove copyright, trademark, or proprietary notices; or use the Service to operate an unauthorized PlanItTour clone.

h) End of access. On termination, your license to the SaaS ends. You should export PDFs you need before closing the account. Company may retain or delete data as described in the Privacy Policy and as required by law. Survival: this Section 3, Section 4 (SLA), proprietary rights, AUP, fees owed, disclaimers, liability limits, indemnity, and Georgia venue survive termination.

This Cloud Service Level Agreement is part of the Agreement. It applies to production use of PlanItTour.com. It does not apply to preview, beta, or locally saved drafts on your device.

a) Covered Service. "Covered Service" means the production Website used to sign in, open the dashboard, create and save cloud contracts, open share links, export PDFs, and view public performer or venue pages that Company hosts. Stripe checkout, customer email inboxes, and your own device, browser, or internet connection are not Covered Service.

b) Eligible accounts. Only Members with an active paid Pro or Venue subscription in good standing ("Eligible Accounts") may claim SLA credits. Free accounts receive the Service on a best-effort basis with no uptime commitment and no credits.

c) Monthly Uptime commitment. Company commits to a Monthly Uptime Percentage of 99.5% for the Covered Service, measured over each calendar month in Coordinated Universal Time (UTC).

Monthly Uptime Percentage = (Total Minutes − Downtime Minutes − Excused Minutes) / (Total Minutes − Excused Minutes) × 100. "Total Minutes" is the number of minutes in that month. "Downtime" means the Covered Service is Unavailable for five (5) consecutive minutes or more. "Unavailable" means the production Website fails to respond, or returns HTTP 500–599, for core Covered Service requests, as measured by Company. Intermittent errors shorter than five consecutive minutes do not count as Downtime.

d) Excused minutes (not Downtime). The following do not count against Monthly Uptime:

• Scheduled maintenance, if Company emails the account address or posts notice at least forty-eight (48) hours in advance, limited to eight (8) hours per calendar month, preferably between 02:00 and 06:00 America/New_York.
• Emergency maintenance to patch a security or data-integrity issue; Company will give notice as soon as practicable.
• Suspension for non-payment, AUP violation, or suspected abuse.
• Failures of your device, browser, password, local network, DNS resolver, or ISP.
• Stripe payment-page outages that do not prevent using already paid Covered Service.
• Force majeure: war, terrorism, riot, embargo, act of God, regional internet backbone failure, or other events beyond Company's reasonable control.
• Features labeled beta, preview, or experimental.

Hosting, database, or application failures in the production PlanItTour stack that make the Covered Service Unavailable do count as Downtime (they are not excused).

e) Service credits. If Monthly Uptime for an Eligible Account falls below 99.5%, Company will issue a service credit against the next paid invoice (or a Stripe customer credit), calculated on that month's paid fees for the affected subscription (annual plans use 1/12 of the annual fee):

Credits are the sole and exclusive remedy for failure to meet this SLA. Credits are not cash, are not refundable except at Company's option when the account is closing, do not roll to a third party, and will not exceed fifty percent (50%) of the paid fees for that month. Credits count toward the limitation of liability in Section 12. No credit is due if the account is past due, suspended, or in AUP breach during the month.

f) How to claim a credit. Email webmaster@planittour.com with subject "PlanItTour SLA credit" within thirty (30) days after the month ends. Include the account email, plan (Pro or Venue), dates and UTC times of the outage, and what you could not do (sign in, save a contract, open a share link, export PDF, or open a public page). Company will confirm against its logs and apply any credit within two billing cycles. Untimely claims are waived.

g) Support. Production support is by email to webmaster@planittour.com during Business Hours: Monday–Friday, 9:00–18:00 America/New_York, excluding U.S. federal holidays.

• Severity 1 — Covered Service Unavailable for Eligible Accounts generally: commercially reasonable first response within eight (8) Business Hours.
• Severity 2 — material degradation (slow saves, share links failing for some users): first response within two (2) Business Days.
• Severity 3 — questions, billing, or non-critical defects: first response within three (3) Business Days.

Company will use commercially reasonable efforts to notify Eligible Accounts by email or a site banner if a Severity 1 incident is expected to last more than one (1) hour.

h) Data protection and recovery. Company will maintain commercially reasonable administrative, technical, and organizational safeguards for Member profiles and cloud documents. Company will keep rolling backups of Covered Service data with a recovery-point objective of twenty-four (24) hours and a recovery-time objective of seventy-two (72) hours after Company declares a disaster affecting production. These objectives are targets, not a separate credit table; failure that also causes Unavailability is credited under subsection (e). You should still download PDFs of important deals. Local device drafts are not backed up by Company.

i) Security incidents. If Company confirms unauthorized access to Member personal data it stores, it will notify affected Members without unreasonable delay and as required by applicable law, and will take commercially reasonable steps to contain and remediate.

j) Changes. Company may update this SLA by posting a revised Agreement. A reduction of the 99.5% commitment will take effect no sooner than thirty (30) days after posting for existing Eligible Accounts. Continued use after the effective date is acceptance.

Company owns and retains all proprietary rights in the Website, the Service, and the PlanItTour computer program — including its source and object code, live-document engine, screens, selection and arrangement of templates, branding, and documentation — as a unique, one-of-a-kind implementation registered with the United States Copyright Office as TXu 1-630-125 (effective 2009; nature of work: computer program).

Unauthorized copying, distribution, public display, or preparation of derivative works of that registered program — including clones, scraped template sets, or lookalike live-document systems taken from PlanItTour — is copyright infringement and is illegal. Company will investigate and may pursue civil, criminal, and injunctive remedies. PlanItTour.com is the original and only official website authorized to provide this registered Virtual Booking Agent as a service.

The Website also contains trademarks and other proprietary information of Company and its licensors. Except for information in the public domain or for which you have written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information.

Document templates are licensed for your use inside this SaaS to create your own contracts and riders. Ownership of the filled-in documents you create remains subject to this Agreement and applicable law; the templates and platform remain Company property.

This Acceptable Use Policy is part of the Agreement. It applies to every visitor and Member. Company may update the AUP by posting it here.

You may use the Service to draft, save, share, and download live performance documents for lawful shows you are actually booking, advancing, or sponsoring; keep a public profile that is accurate; and send share links to counterparties who need to read a deal.

You may not:

• Break any law, or use the Service to defraud venues, artists, sponsors, or the public.
• Copy, scrape, harvest, or republish the software, templates, Member lists, or emails; frame the Website without permission; or build a competing live-document or booking-contract service from PlanItTour materials.
• Reverse engineer, probe, or bypass security, rate limits, paywalls, or share-link controls.
• Send spam, unsolicited bulk messages, or malware; mine credentials; or run bots that overload the Service.
• Impersonate another person or company; post content that exploits minors; threaten, harass, or incite violence; or upload material that infringes someone else's copyright, trademark, or publicity rights. Copyright complaints follow /dmca; repeat infringers lose public sharing.
• Use PlanItTour marks, the globe lockup, or "Virtual Booking Agent" branding in a way that suggests you operate the official system.
• Resell seats, white-label the SaaS, or provide the Service to third parties as your own product without a written license from Company.

Illegal or unauthorized use will be investigated. Company may remove content, suspend or terminate membership, report conduct to law enforcement, and seek civil, criminal, or injunctive remedies.

a)You understand and agree that Company may review and delete any content, messages, photos, profiles, documents, or shared materials (collectively, "Content") that in Company's sole judgment violates this Agreement or that might be offensive, illegal, harmful to other Members, or otherwise unsuitable.

b) You are solely responsible for the Content you publish, display, save, share, or transmit through the Service.

You must use the Website in a manner consistent with all applicable laws and regulations. You may not use information obtained from the Website to harass, abuse, threaten, or harm another person, or to contact, advertise to, solicit, or sell to any Member without that Member's prior explicit consent.

You may not post, distribute, or reproduce any copyrighted material, trademarks, or other proprietary information without prior written consent of the owner. Company complies with the Digital Millennium Copyright Act, 17 U.S.C. § 512, for Member-hosted content (profiles, photos, share links, and filled-in documents).

Notices of claimed infringement, counter-notices, the designated copyright agent, and the repeat-infringer policy are published at planittour.com/dmca. Complete notices are required. Upon a complete notice, Company will expeditiously disable public access to the identified material, notify the subscriber, and terminate public sharing for repeat infringers. Incomplete notices do not start the statutory clock.

You are solely responsible for your interactions with other Members, venues, artists, sponsors, and any third parties you deal with using documents or tools from the Service. Company reserves the right, but has no obligation, to monitor disputes between you and others.

Use of the Website and/or the Service is also governed by our Privacy Policy ©.

Company is not responsible for any incorrect or inaccurate Content posted on the Website or in connection with the Service, whether caused by users, Members, or equipment or programming associated with the Website. Company is not responsible for the conduct, whether online or offline, of any user or Member. Company assumes no responsibility for errors, omissions, interruptions, deletions, defects, delays, line failures, theft, destruction, or unauthorized access to or alteration of communications. Company is not responsible for problems or technical malfunction of networks, servers, equipment, software, or traffic congestion on the Internet, including injury or damage related to participating in or downloading materials in connection with the Service.

Under no circumstances will Company be responsible for any loss or damage, including personal injury or death, resulting from anyone's use of the Website or the Service, any Content posted or transmitted, or any interactions between users, whether online or offline. The Website and the Service are provided "AS-IS" and Company expressly disclaims any warranty of fitness for a particular purpose or non-infringement. Company cannot guarantee and does not promise any specific results from use of the Website or the Service.

Not a booking agency. Company is not a licensed booking agent or agency, nor is it a representative for any performers, Members, or users listed on or found through the Website. The Website is a tool and meeting place for performers, talent buyers, venues, and sponsors to draft and exchange personalized contracts and riders (created by and voluntarily entered into by those parties). We assume no legal responsibility for any damages resulting from use of this Website and these Services by talent buyers, performers, venues, or sponsors, and we are not liable for any contracts created between users on or through this Website. Documents generated by the Service are templates and self-serve tools — not legal advice. You should consult your own attorney for advice about your situation.

Except in jurisdictions where such provisions are restricted, in no event will Company be liable to you or any third person for any indirect, consequential, exemplary, incidental, special, or punitive damages, including but not limited to lost profits and opportunity costs arising from your use of the Website, even if Company has been notified of the possibility of such damages. Notwithstanding anything to the contrary, Company's liability to you for any cause whatsoever, and regardless of the form of action, will at all times be limited to the amount paid, if any, by you to Company for the Service during the term of membership.

By accepting this Agreement, you give Company the right to send you service-related messages and, where permitted, promotional messages about the Service or partners. Company will not sell your personal information to outside sponsors. You may opt out of promotional mailings at Unsubscribe. Opting out of promotional email does not cancel your membership or service notices needed to operate your account. To stop a paid plan, use Cancel subscription.

If there is any dispute about or involving the Website and/or the Service, you agree that the dispute will be governed by the laws of the State of Georgia without regard to conflict of law provisions. You agree to personal jurisdiction by and venue in the state and federal courts of the State of Georgia, County of Cobb, and City of Marietta.

You agree to indemnify and hold Company, its subsidiaries, affiliates, officers, agents, partners, and employees harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Website in violation of this Agreement, a breach of this Agreement, or any breach of your representations and warranties set forth above — including claims related to contracts or documents you create, share, or sign using the Service.

This Agreement, including the SaaS Agreement, Cloud Service SLA, AUP, and all policies referenced herein, contains the entire agreement between you and Company regarding use of the Website and the Service. If any provision is held invalid, the remainder continues in full force and effect.